Responsible Gaming

Gaming Should Be Entertainment

At Monster Merinos, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is not a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never view it as an investment or income source.

We are committed to promoting responsible gambling practices and supporting the wellbeing of our players.

Age Verification & Legal Requirements

Online gaming is only available to individuals aged 18 years and over in Australia, or those who have reached the legal age of majority in their jurisdiction.

By accessing our services, you confirm that you are of legal age and meet all regulatory requirements in your territory. We do not knowingly allow access to minors and take age verification seriously.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem. Please seek help immediately:

• Chasing losses by gambling with more money to recover what you've lost
• Hiding your gambling activity from family, friends, or partners
• Spending more time or money on gambling than intended
• Feeling anxious or irritable when you're not gambling
• Neglecting work, study, or personal responsibilities due to gambling
• Borrowing money to fund gambling activities
• Lying about the amount of time or money spent gambling
• Experiencing relationship problems related to gambling
• Feeling unable to stop or reduce gambling despite wanting to
• Using gambling to escape problems, stress, or negative emotions

Self-Help Tools & Responsible Gaming Features

Monster Merinos provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
• Loss Limits: Establish a maximum amount you're willing to lose in a given period
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
• Session Time Limits: Set automatic reminders or session cutoffs to prevent extended play
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
• Account Closure: Request permanent closure of your account if you wish to stop gambling entirely

To access these tools, please contact our customer support team or visit your account settings.

Support Organizations & Resources

If you're struggling with problem gambling, help is available. Please reach out to one of these organisations:

Australia (Primary)

• Gambling Help Online
  www.gamblinghelponline.org.au
  Free, confidential support and counselling services for people affected by gambling problems
• Gambler's Help (Victoria)
  Phone: 1800 858 858
  Free telephone and online counselling
• Problem Gambling Services NSW
  Phone: 1800 858 858
  Support for residents of New South Wales

United Kingdom

• GamCare
  www.gamcare.org.uk
  Confidential support and treatment for gambling problems
• GamStop
  www.gamstop.co.uk
  National self-exclusion scheme for online gambling

Canada

• Responsible Gambling Council
  www.responsiblegambling.org
  Resources and support for problem gambling

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telefonberatung zur Glücksspielsucht: 0800 1 372 374
  Free confidential counselling for gambling addiction

If You Need Help

Don't wait. If you believe you have a problem with gambling, or if someone you know does, please reach out for support today. Seeking help is a sign of strength, and recovery is possible.

Contact one of the organizations listed above or speak with your healthcare provider. Support is confidential, free, and available 24/7 in most regions.

Remember: You are not alone, and help is available.

Additional Information

At Monster Merinos, we operate under strict gaming regulations and are committed to providing a safe and responsible gaming environment. All games are subject to regular testing and certification to ensure fairness.

For questions about our responsible gaming policies or to access self-help tools, please contact our customer support team.